Terms and Conditions
1 – Domain ownership
The locoluxo.com domain is covered by the “.EU Domain Name Registration Regulation”.
2 – Purpose and scope
These General Conditions of Contract and Use, apply to visitors to the www.locoluxo.com website and any commercial transactions carried out through the LOCOLUXO store available on it.
Navigation on the site, as well as the purchase of any product, implies the acceptance of these General Conditions of Contract and Use by the User and the Client.
LOCOLUXO reserves the right to change these conditions of use and contracting without prior notice, any changes being published on the website www.locoluxo.com.
3 – Information about the contents
The website www.locoluxo.com is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the www.locoluxo.com website without prior written authorization is prohibited for purposes other than strictly personal use.
LOCOLUXO reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
It is strictly forbidden to introduce links on our website, for commercial purposes without prior authorization from LOCOLUXO. Likewise, the use of the locoluxo.com domain for abusive purposes, and without prior authorization, may be subject to appeal by the competent legal means by LOCOLUXO. In the event of appearing on other sites, links that allow you to access www.locoluxo.com, we inform you that LOCOLUXO has no responsibility neither for the provenance of the page nor for the contents registered therein.
We will always be attentive to any flaws or typographical errors that occasionally occur, in order to rectify them as soon as possible.
In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
The photographs presented on the website are merely illustrative. We recommend that you consult the product in detail for information about its characteristics.
Product prices and specifications are subject to change without notice.
Despite the efforts of LOCOLUXO, some products may have an incorrect price, (due to a delay in price rectification on the website), so we check prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and wait for the decision to accept the new proposal or cancel the order.
The product catalog of locoluxo.com (virtual store) is independent of our stores open to the public, both in terms of price and quantities, in stocks.
All promotional campaigns have limited stock and may be exclusive for online marketing. In case of product unavailability and / or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.
All contractual information is written in Portuguese, as well as article information, email communications and formalization of the sale.
4 – Responsibilities
All products sold on the locoluxo.com website are in compliance with Portuguese legislation.
LOCOLUXO declines any responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the products he intends to order.
LOCOLUXO is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions or shutdowns of the operating system that may temporarily prevent access, navigation or the provision of services to Users.
5 – Obligations of Customers and Users
The Customer and the User must comply with these general conditions and respect them. They undertake in particular to fulfill the following obligations:
1) It is forbidden to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order through the website;
2) Save, and do not disclose, your password to enter the site in order to prevent third parties from accessing your account at locoluxo.com;
3) Do not use false identities;
4) Providing personal data and correct addresses so that LOCOLUXO can properly process orders;
The Client is responsible for the veracity of the data communicated to LOCOLUXO and undertakes to immediately insert any changes to their Locoluxo.com Registration Account.
LOCOLUXO declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer.
The use of this website is subject to the conditions of use predefined by LOCOLUXO, as its sole and exclusive holder. It is thus expressly forbidden to its users to transmit messages or information that is injurious, misleading, defamatory, obscene or that violates, in any way, the right to privacy or the intellectual or industrial property of third parties, as well as the availability of any information that may be harmful to third parties or the website owner.
LOCOLUXO reserves the right to delete the user account that incurs any of the inaccuracies noted above.
6 – Privacy and Protection of Personal Data
In compliance with Law 67/98 of 26 October, on the Protection of Personal Data, we inform that the processing of personal data collected on the locoluxo.com website is the responsibility of LOCOLUXO.
The data collected on this website are for the processing of orders and communication with Customers, the processing of requests for information and any complaints, statistical analysis, as well as the respective use for the purposes of direct marketing.
LOCOLUXO guarantees the confidentiality of all data provided by its customers. Notwithstanding LOCOLUXO proceeding to the collection and processing of data in a safe way and that prevents its loss or manipulation, using the most improved techniques for this purpose. We inform that the collection in open network allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties.
Regulation (EU) 2016/679 of 27 April – GDPR
As a data subject you can exercise the rights of: Access, Rectification, Forgetting, Limitation and Opposition and Portability when applicable. If you wish, at any time, to stop being part of the locoluxo.com database, you can exercise this right through the following means:
7 – Online order fulfillment
The shipping charges stipulated in the checkout process of the online store may be modified taking into account changes in the values ??of the contract established between the company LOCOLUXO and the company CTT Expresso. National purchases are shipped free of charge to mainland Portugal.
LOCOLUXO informs that the prices practiced on our site locoluxo.com may have some difference with the prices practiced in stores open to the public of LOCOLUXO.
All promotional campaigns have limited stock.
As soon as you finish your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request its change, or even, the cancellation of the purchase made.
8 – Product Availability
LOCOLUXO only processes an order placed by a customer after checking stock availability. The item is reserved until confirmation of the respective payment.
The estimated date for shipping the product is 24 to 48 hours.
LOCOLUXO only dispatches on weekdays. In this way, neither weekends nor holidays are counted for order delivery estimates.
In any case, the estimated delivery dates are only indicative. If any goods ordered are not available immediately, LOCOLUXO may choose to inform the customer of the delay, which can cancel the order if it so wishes.
Any delay in the shipment of items, given the estimated dates presented, does not confer the right to compensation.
9 – Warranties and Returns
LOCOLUXO accepts the exchange or return of your items in online purchases within a maximum period of 14 days, as long as they have not been used. The Customer / user has the right to claim any defect, incorrectness or inadequacy of the product in relation to what was ordered.
The transport expenses originated by the exchange or return are the responsibility of the customer. In this situation, only the value of the items is refunded, the cost of shipping being borne by the customer. When shipping is free, the amount to be refunded will be deducted from the shipping cost paid.
In the event that the return is the cause of a logistical error by LOCOLUXO, the same, only after contact with the customer, will proceed to collect the item, assuming the costs of the return, as well as the shipping costs of the correct product.
LOCOLUXO does not accept returns sent with postage paid or cash on delivery.
All articles are subject to a contractual guarantee, which does not preclude the legal guarantee.
The legal guarantees associated with the products, when applicable, are given by LOCOLUXO’s suppliers and must be activated according to the legal documentation that follows with the product. The invoice serves as proof of purchase and start of the legal guarantee.
10 – Conditions applicable to purchases made at www.locoluxo.com
The Customer may cancel his order at any time until delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, the Customer will be able to exercise his right of free resolution under the terms legally provided for and indicated below.
Failure to pay the order within 24 hours following the date on which it was placed implies automatic cancellation.
LOCOLUXO’s product catalog is independent of our stores open to the public, both in terms of price and quantities in stock.
All promotional campaigns have limited and exclusive stock for online marketing. In case of product unavailability and / or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.
Despite the efforts of LOCOLUXO, some products may have an incorrect price, so we check prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, LOCOLUXO will present a new contractual proposal with the price duly rectified, waiting for confirmation or cancellation of the order.
Pursuant to Law 7/2004 of 7 January, on electronic commerce, LOCOLUXO reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of LOCOLUXO computers or if the proposal the contractual contract arrive deformed at its destination and that the error concerns an essential element of the contract.
11 – Cancellation of Orders
The return and exchange of articles must respect the following conditions:
Return of articles in good condition, with complete original packaging and accompanied by the respective invoice;
Exchanges of personalized items according to the Client’s specifications are not accepted.
After contacting email@example.com and being given the return instructions, you can send us the item properly packed, with original packaging to the following address::
LOCOLUXO customer support
Rua da Madeira 401
São João da Madeira
All items will be checked upon arrival at our service and will only be accepted for exchange or return, those who respect the return conditions.
If you choose to return the amount we inform you that:
The refund is made by the same payment method or by Credit Note (to be discounted in a future account), according to the wishes expressed by the Client. In the case of payment by Bank Transfer, we request that you provide us with a NIB so that we can make the return faster.
In the event of having received damaged items, LOCOLUXO will schedule the collection of them at the location you indicate, in the same shipping area as the original order, without any charges to the Customer.
The return will be made after checking the product status within 48 hours.
LOCOLUXO reserves the right not to accept articles that do not comply with these conditions.
12 – Applicable Legislation
All purchases made on the website www.locoluxo.com are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.
These General Conditions of Contract and Use were updated on May 1, 2016.